Contact Us


Our aim is to make customer service our highest priority. Please select your state to see the contact information.

California



  

Individual Medicare
Broker Services
Phone:
800-678-4466
Email:
Fax:
877- 255-4015
 
Broker Services
Phone:
888-209-7839
Email:
Fax:
805-376-9741
Small Group Large Group
Broker Services
Phone:
800-678-4466
Email:
Fax:
877-255-4015

 

Enrollment & Billing
Phone:
855- 854-1429
Email:
Fax:
855-750-2227

 

Claims / Benefit Questions
Phone:
800-627-8797
Email:
N/A
Fax:
(877)287-1262
 
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
Technical Support  
Phone:
888-268-4361
Email:
Fax:
  

Colorado



  

Individual Medicare
Broker Services
Phone:
1-866-317-9021
Email:
Fax:
 
Broker Services
Phone:
888-209-7839
Email:
Fax:
805-376-9741
Small Group Large Group
Broker Services
Phone:
303-864-6442 or 866-287-1351
Email:
Fax:
303-764-7047


Enrollment & Billing
Phone:
800-922-4770
Email:
Fax:
855-750-2227


Claims / Benefit Questions
Phone:
877-833-5742
Email:
Fax:
303-764-7123
 
Broker Services
Phone:
Customer Service (no broker unit)
HMO/PPO
877-811-3106
Lumenous:
HSA
866-837-4596
Quotes
51Plus@anthem.com
303-831-2034 Michelle Ontiveros
303-831-2007 Jackie Helton
Email:
Members log into anthem.com using the user ID and password and there is a link to send an email to customer service
Fax:
855-626-6478 (customer service)


Enrollment & Billing
Phone:
877-811-3106
Email:
Fax:
303-764-7321


Claims / Benefit Questions
Phone:
877-811-3106
Email:
Members log into anthem.com using the user ID and password and there is a link to send an email to customer service
Fax:
855-626-6478 (customer service)
Technical Support  
Phone:
888-268-4361
Email:
Fax:
  

Connecticut



  

Individual   Medicare
Broker Services
Phone:
866-627-6537
Email:
Fax:
855-325-1686
 
Broker Services
Phone:
877-814-1396
Email:
Fax:
805-376-9741
Small Group   Large Group
Broker Services
Phone:
866-627-6537
Email:
Fax:
855-325-1686

 

Enrollment & Billing
Phone:
855-886-6154
Email:
Fax:
855-750-2227

 

Claims / Benefit Questions
Phone:
866-627-6537
Email:
Fax:
855-325-1686
 
Broker Services
Phone:
866-627-6537
Email:
Fax:
855-325-1686

 

Enrollment & Billing
Phone:
877-898-0654
Email:
Fax:
877-657-7946

 

Claims / Benefit Questions
Phone:
866-627-6537
Email:
Fax:
855-325-1686
Technical Support    
Phone:
888-268-4361
Email:
Fax:
   

Georgia



  

Individual Medicare
Broker Services
Phone:
866-215-4879
Email:
Fax:
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
805-376-9741
Small Group Large Group
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
ACA:
855-886-6155
Non ACA:
800-770-6226
Elite:
866-241-3374
 
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
877-364-2003
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
Technical Support  
Phone:
888-268-4361
Email:
Fax:
  

Indiana



  

Individual   Medicare
Broker Services
Phone:
800-742-8199
Email:
Fax:
1-800-850-9888
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
805-376-9741
Small Group   Large Group
Broker Services
Phone:
800-648-0696
Email:
Fax:

 

Enrollment & Billing
Phone:
855-886-6156
Email:
Fax:
1-855-600-6848

 

Claims / Benefit Questions
ACA Off-Exchange:
855-330-1094
ACA On-Exchange:
855-738-6670
 
Broker Services
Phone:
800-275-5380
Email:
Fax:

 

Enrollment & Billing
Phone:
888-290-9159
Email:
Fax:

 

Claims / Benefit Questions
PPO:
800-295-4119
Lumenos:
888-224-4902
Technical Support    
Phone:
888-268-4361
Email:
Fax:
   

Kentucky



  

Individual   Medicare
Broker Services
Phone:
800-742-8199
Email:
Fax:
1-800-850-9888
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
805-376-9741
Small Group   Large Group
Broker Services
Phone:
800-468-3048
Email:
Fax:
855-600-6848

 

Enrollment & Billing
ISG Phone:
855-886-6156
ISG email:
Fax:
800-844-6367
Facets Phone:
866-912-3278
Facets email:
Facets Fax:
855-600-6848

 

Claims / Benefit Questions
ISG:
855-330-1096
Facets:
888-290-9164
 
Broker Services
Phone:
800-468-3048
Email:
Fax:

 

Enrollment & Billing
Phone:
866-912-3278
Email:
Fax:
800-433-1360

 

Claims / Benefit Questions
Phone:
855-769-1464
Fax:
Technical Support    
Phone:
888-268-4361
Email:
Fax:
   

Maine



  

Individual Medicare
Broker Services
Phone:
877-596-6551
Email:
Fax:
 
Broker Services
Phone:
877-814-1396
Email:
Fax:
Small Group Large Group
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
855-886-6158
Email:
Fax:

 

Claims / Benefit Questions
Phone:
800-322-9808
Email:
Fax:
 
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
Technical Support  
Phone:
888-268-4361
Email:
Fax:
  

Missouri



  

Individual   Medicare
Broker Services
Phone:
800-742-8199
Email:
Fax:
1-800-850-9888
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
805-376-9741
Small Group   Large Group
Broker Services
Phone:
800-648-0696
Email:
Fax:

 

Enrollment & Billing (ACA)
Phone:
855-886-6159
Email:
Fax:
855-600-6848

 

Claims / Benefit Questions
Phone:
800-648-0696
Email:
Fax:
 
Broker Services
Phone:
800-648-0696
Email:
Fax:

 

Enrollment & Billing (Legacy SG & LG)
Phone:
888-290-9159
Email:
Fax:
877-628-4607

 

Claims / Benefit Questions
Phone:
800-648-0696
Email:
Fax:
Technical Support    
Phone:
888-268-4361
Email:
Fax:
   

Nevada


Individual   Medicare
Broker Services
Phone:
866-317-9022
Email:
Fax:
 
Broker Services
Phone:
888-209-7839
Email:
Fax:
805-376-9741
Small Group   Large Group
Broker Services
Phone:
888-445-9236
Email:
Fax:
888-819-7475


Enrollment & Billing
Phone:
800-922-4770
Email:
Fax:
805-750-2227


Claims / Benefit Questions
Phone:
877-833-5734
Email:
Fax:
Provider submitted 866-365-5504
Member submitted 877-287-1262
 
Broker Services
Phone:
Large Group Broker Hotline
800-422-2732


Lindsay Dixon 100+ 702-586-6233
Lisa Schloemer 51-99 775-448-4149


Quotes


Customer Service 877-811-3106
Lumenos Customer Service 866-837-4596
Tonik Customer Service 800-317-9818
Email:
Fax:


Enrollment & Billing
Phone:
800-922-4770
Email:
Fax:



Claims / Benefit Questions
Phone:
Email:
Fax:
Technical Support    
Phone:
888-268-4361
Email:
Fax:
   

New Hampshire


Anthem Office Locations

 

Main Switchboard:                       
800-874-7122    (8:00am – 5:00pm EST M-F)

Small Group Broker Services:   

800-250-5420    (8:00am – 5:00pm EST M-F)
Fax: 603-541-2260
Email: AnthemBrokerSubmissions@Anthem.com

Individual Broker Services:

866-255-4745     (8:30am – 5:00pm EST M-Thurs)
(8:30am – 4:00pm EST Friday)
Email: EastBrokerServices@Anthem.com

Ancillary Broker Services

866-255-4745     (8:30am – 5:00pm EST M-Thurs)
(8:30am – 4:00pm EST Friday)
Email: EastBrokerServices@Anthem.com

Medicare Advantage Broker Services:

877-814-1396     (9:00am – 5:00pm EST M-F)
Fax: 805-376-9741
Email: MedicareAgentSupport@Anthem.com

Licensing, Appointment & Commissions:

800-344-3970     (9:00am – 4:30pm EST M-F)
Email: Anthem.Brokers@Anthem.com

Producer Toolbox Technical Support:

888-268-4361     (9:00am – 8:00pm EST M-Thurs)
(9:00am – 6:00pm EST Friday)
Email: Software.Support@Anthem.com

Web Enrollment:

Legacy 603-541-2339 (8:00am – 4:00pm EST M-F)
Email: NHE&BWebFile@Anthem.com
ACA      855-250-7763 (8:00am – 6:00pm EST M-F)
Email: EmployerAccessSupport@Anthem.com

 

Large Group & Legacy Small Group Small Group (1-50) ACA Compliant
Billing Call Center: 800-273-2521
                                (8:00am–5:00pm EST M-F)
 
Access Blue New England,
Blue Choice New England,
HMO Blue New England:  800-870-3122
                              (8:00am – 5:00pm EST M-F)

Indemnity: 800-225-2666
                              (8:00am – 5:00pm EST M-F)

Lumenos: 888-224-4896
                              (8:00am – 5:00pm EST M-F)

Matthew Thornton Blue: 800-870-3057
                              (8:00am – 5:00pm EST M-F)

Medicomp: 800-227-4641
                              (8:00am – 5:00pm EST M-F)

Preferred Blue: 888-852-6592
                              (8:00am – 5:00pm EST M-F)

Service Benefit Plan (FEP): 800-852-3316
                              (9:00am – 4:30pm EST M-F)

State of New Hampshire
Dedicated Service Unit: 800-933-8415
                              (8:00am – 8:00pm EST M-Thurs)
                              (10:00am – 5:00pm EST Friday)
 
Billing Call Center: 855-250-7763
                                (8:00am – 5:00pm EST M-F)
Customer Service:  855-330-1103
(All ACA Plans):    (8:00am – 5:00pm EST M-F)
Pathway X (SHOP plan): 855-748-1805
                               (8:00am – 5:00pm EST M-F)

 

 

 

 

 

 

 

 

 

 

 

Ancillary Customer Service Individual Product
Blue View Vision: 866-723-0515
 
Anthem Dental: 877-567-1806
 
Life & Disability: 800-552-2137
 
Pathway X Enhanced (On-Exchange)
Billing & Customer Service: 855-748-1804
                           (8:00am – 5:00pm EST M-F)
 
Pathway (Off-Exchange)
Billing & Customer Service: 855-330-1102 
                           (8:00am – 5:00pm EST M-F)
Medicare (CMS) Medicare Advantage (Individual)
Medicare Service Center: 800-Medicare
                                         (800-633-4227)
www.CMS.gov
 
HMO
Billing & Customer Service: 855-310-2473
                            (8:00am – 5:00pm EST M-F)

PPO
Billing & Customer Service: 855-304-1787
                            (8:00am – 5:00pm EST M-F)
SHOP & Individual Exchange
Individual: 800-318-2596
                             (24 hours a day, 7 days a week)

Group: 800-706-7893
                             (9am – 7pm EST M-F)
www.healthcare.gov

New York



  

Individual Medicare
Broker Services
Phone:
800-382-4832
Email:
Fax:
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
Small Group Large Group
Broker Services
Phone:
877-222-7666
Email:
Fax:

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
 
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
Technical Support  
Phone:
888-268-4361
Email:
Fax:
  

Ohio



  

Individual   Medicare
Broker Services
Phone:
800-742-8199
Email:
Fax:
1-800-850-9888
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
805-376-9741
Small Group   Large Group
Broker Services
Phone:
888-290-9164
Email:

Fax:

 

Enrollment & Billing
Facets Phone:
888-290-9159
Facets email:
Facets Fax:
877-628-4604
ISG Phone:
855-250-7764
ISG email:

 

Claims / Benefit Questions
Phone:
888-290-9164
Email:
Fax:
 
Broker Services
Phone:
866-291-1741
Email:
Fax:

 

Enrollment & Billing
Phone:
800-998-7086
Email:
Fax:
800-883-7919

 

Claims / Benefit Questions
Phone:
866-291-1741
Email:
Fax:
Technical Support    
Phone:
888-268-4361
Email:
Fax:
   

Virginia



  

Individual Medicare
Broker Services
Phone:
800-225-3611
Email:
Fax:
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
805-376-9741
Small Group Large Group
Broker Services
Phone:
800-533-4108
Email:
ACA:
855-250-7765

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
 
Broker Services
Phone:
800-533-4108
Email:
Fax:

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
Technical Support  
Phone:
888-268-4361
Email:
Fax:
  

Wisconsin



  

Individual Medicare
Broker Services
Phone:
800-742-8199
Email:
Fax:
1-800-850-9888
 
Broker Services
Phone:
800-633-4368
Email:
Fax:
805-376-9741
Small Group Large Group
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
866-912-3278
Email:
Fax:
800-596-6408

 

Claims / Benefit Questions
Traditional:
800-490-6201
Lumenos:
888-224-4902
Bluecard:
800-810-2583
 
Broker Services
Phone:
Email:
Fax:

 

Enrollment & Billing
Phone:
Email:
Fax:

 

Claims / Benefit Questions
Phone:
Email:
Fax:
Technical Support  
Phone:
888-268-4361
Email:
Fax:
  

New Jersey



For technical support:

Phone:  888-Anthem-1 (888-268-4361)


 

Medicare
Contact your dedicated Medicare Broker Services team for questions, concerns or comments.

Phone:
855-277-6065
Email:
Fax:
805-376-9741
9:00 a.m. - 8:00 p.m. EST, M-TH
9:00 a.m. - 7:00 p.m. EST, F

New Mexico



For technical support:

Phone:  888-Anthem-1 (888-268-4361)


 

Medicare
Contact your dedicated Medicare Broker Services team for questions, concerns or comments.

Phone:
855-277-6065
Email:
Fax:
805-376-9741
9:00 a.m. - 8:00 p.m. EST, M-TH
9:00 a.m. - 7:00 p.m. EST, F

Tennessee



For technical support:

Phone:  888-Anthem-1 (888-268-4361)


 

Medicare
Contact your dedicated Medicare Broker Services team for questions, concerns or comments.

Phone:
855-277-6065
Email:
Fax:
805-376-9741
9:00 a.m. - 8:00 p.m. EST, M-TH
9:00 a.m. - 7:00 p.m. EST, F

Texas



For technical support:

Phone:  888-Anthem-1 (888-268-4361)


 

Medicare
Contact your dedicated Medicare Broker Services team for questions, concerns or comments.

Phone:
855-277-6065
Email:
Fax:
805-376-9741
9:00 a.m. - 8:00 p.m. EST, M-TH
9:00 a.m. - 7:00 p.m. EST, F

Washington



For technical support:

Phone:  888-Anthem-1 (888-268-4361)


 

Medicare
Contact your dedicated Medicare Broker Services team for questions, concerns or comments.

Phone:
855-277-6065
Email:
Fax:
805-376-9741
9:00 a.m. - 8:00 p.m. EST, M-TH
9:00 a.m. - 7:00 p.m. EST, F